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Emergency Management

The Fire Chief serves as the Director of Emergency Management for the Town. The Town has an Emergency Operations Plan, which covers the coordination and use of resources during any type of natural or man-made disaster. For additional information call 860-561-8300.

Winter Storm Ferris, March 13, 2018 

The Director of Public Works has lifted the parking ban at 2PM on Tuesday, March 13, 2018. 

Per Town ordinance, West Hartford property owners are responsible for removing snow and ice from the sidewalk along their property line within 12 hours after the storm or sunrise, whichever is later, and keeping them clear of snow and ice. Heavily used sidewalks near schools and public buildings, and the commercial areas are particularly important. To report a snow clearing violation, please call the West Hartford Police Department at (860) 523-5203.


It is important for property owners to consider people with disabilities or individuals who may use mobility devices to navigate town sidewalks and pedestrian routes as they are clearing snow and ice. Ensure sidewalks and curb ramps at intersections/street crossings provide enough clear width to traverse. Snow should also be entirely removed from accessible/handicap parking spaces and their adjacent access aisle. Snow must not be placed in accessible parking spaces or access aisles.

Please help the Fire Department and protect neighboring properties by shoveling around fire hydrants.

Trash & Recyclables Collection
Trash and recyclables will be collected on schedule. Place barrels near the sidewalk and away from the edge of the road.  (Do not place them into the roadway.)  After the barrels have been emptied, please remove them as soon as possible. 

Thank you for your cooperation. Be safe.

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Reporting Power Outages

When the power goes out, always report it to Eversource byvisiting their website or by calling 1-800-286-2000. Eversource customers can also report a power outage and get updates on that outage through text messaging.  Customers who want to take advantage of this convenient two-way texting option must first register their mobile device either online at Eversource.com, or directly from their mobile phone by texting “REG” to 23129. Once registered, Eversource recommends customers add the outage text number to their contacts for quick access.  Then, when a power outage occurs, text “OUT” to 23129 and “STAT” for updates. 

Reporting A Water Main Break 

If you see water bubbling in the street or grass area and/or experience no water, considerably lower water pressure or a prolonged period of dirty or rusty water, you may be experiencing a water main break or service leak.  Please call the MDC Command Center at 860-278-7850 press 1 immediately. 

Report A Problem with DPW's Mobile 311

Have you seen a light out, a pot hole, a broken curb or sidewalk or have snow plow damage to your property? Report it with DPW's Mobile 311.  Mobile 311 is available immediately and is free-of-charge to every Town of West Hartford resident. Mobile 311 will allow DPW to respond faster to community issues and concerns.  To access the application, just visit: https://westhartford.mobile311.com 

Emergency Preparedness Resources

Check out the State of Connecticut's "Connecticut Recovers" website, www.ctrecovers.ct.gov, a one-stop portal for residents, businesses and municipalities to gain information about services available in the aftermath of natural disasters and other emergencies, such as available federal and state grants.  The site also has planning and preparedness resources. 

Be Prepared

In the past decade alone, West Hartford and surrounding towns have been affected by blizzards, floods, hurricanes, tornadoes, drought, blackouts and heat waves. There is no better time than right now to prepare for the next disaster. Visit http://www.getreadycapitolregion.org for instructions on how to prepare for these events.  Residents need to be ready by following these three easy steps:

  1. Be Aware
  2. Plan
  3. Prepare

Learn about the hazards that threaten our community and steps you can take to reduce your risk:

Stay Connected

Get alerted about emergencies and other important community news by signing up for our Community Advisory Notification System. This emergency notification system enables the Town to provide you with critical information quickly in a variety of situations, such as severe weather, unexpected road closures, missing persons, and evacuation of buildings or neighborhoods, as well as general information that affects residential life in West Hartford.

You will receive time-sensitive messages wherever you specify, such as your home, cell, or business phone, email, text messages, hearing impaired receiving devices, and more. You pick where, you pick how.