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Financial Resources

CT Department of Social Services

The Department of Social Services (DSS) administers and delivers a wide variety of services to children, families, adults, people with disabilities and elders, including health care coverage, child support, long-term care and supports, energy assistance, food and nutrition aid, and program grants. 

For more information, click on one of the links above or call DSS directly, 1-855-6-CONNECT (1-855-626-6632).

Energy Assistance
Through the Connecticut Energy Assistance Program (CEAP), households meeting income-eligibility guidelines can receive grants to help with heating expenses during the winter season.

Community Renewal Team (CRT) partners with our department to offer a CRT Case Manager here in our Human Services office.  The CRT Case Manager is available by appointment only to process CEAP applications. 

Click here for a list of paperwork needed for your appointment.  The Connecticut Energy Assistance Program officially begins on November 1st and ends at the end of April.  Appointments can be made as early as September.

For more information, or to schedule an appointment, call (860) 560-5800.

Renter's Rebate
Residents who are receiving financial assistance from Social Security Disability or who are over 65 years of age may be eligible for a rebate on their rent and utility expenses. The rebate program runs from May 1 through September 30 and is available to residents meeting state-specified income requirements.

Click here for more information regarding the program and to see the income guidelines.

For a list of paperwork needed for your appointment, please click here.

To schedule an appointment click here or call (860) 561-7563.

The Town That Cares Fund
The Town of West Hartford’s Department of Human Services established the Town That Cares Fund in the early 1980’s. Since that time it has served as a unique resource to residents having emergency needs in paying for utility bills, food, clothing, shelter costs, medical expenses, including medical equipment and a variety of other needs. Each day there are town residents who find themselves needing financial support following a crisis or hardship. The cause might be the loss of a job, a serious illness, an untimely death, a disability or another type of unanticipated financial setback. All eligibility decisions are based on an application process that includes an interview between the resident and a Town social worker. Formal policies and procedures are in place to guide the social workers in making their decisions. During monthly meetings, designed for the purpose of program monitoring and quality control assurance, each case in which a payment has been made is reviewed by a committee of Human Services staff persons.

Holiday Programs
Each year the Town That Cares Fund provides subsidies to a variety of holiday season activities administered by the Town.  Please call the office for more information (860-561-7561).