Our most popular service is Dial -A- Ride. Services are available for adult residents who are 65+ OR have a qualified disability and are unable to use public transportation.
What is Dial-A-Ride?
Dial-A-Ride is designed to assist West Hartford
residents, who have difficulty using public transportation, with access to
essential services in the area. To qualify, you must be aged 65 or older OR be
permanently disabled. Any person under 65 years of age seeking membership is
required to furnish a physician's statement indicating the nature of the
disability and their inability to use public transportation.
Dial-A-Ride is unable to meet all requests for
services. Consequently, priority is given to medical and dental appointments to
the hospital area of Hartford, UCONN Medical Center in Farmington, Cottage Grove
Road and Northwest Drive in Bloomfield, and the Newington Veterans Clinic on
Willard Avenue. Our second priority is grocery shopping and once weekly visits
to the two senior centers. Transportation for other reasons or other areas may
be allowed if scheduling permits.
Due to the high demand for this cost effective
service, we encourage individuals with access to other transportation, to use
Dial-A-Ride only when other options are not available. This will allow us to
serve those with few, if any, alternatives.
Dial-A-Ride is provided through a contractual
agreement with Curtin Livery. All requests for service should be made
directly to their office (1-855-WHRIDES). However, any concerns, problems or
suggestions should be brought to the attention of the Town to ensure immediate
* a medically-necessary aide can accompany a Dial-A-Ride client at no change with the following form and DAR application submitted.
What is MAP (Medical Access Program)?
In additional to the regular Dial-A-Ride service, members are also eligible for the Medical Access Program (MAP). This program provides transportation to ongoing and urgent medical treatment (kidney dialysis, chemotherapy etc.). There is a separate application for this program, including a physician’s statement but there is no additional change for current Dial-A-Ride clients.
The State of Connecticut also provides transportation services for adults. Types of transportation services available vary from city buses to a paratransit service. Please click on a link below for more information.
50 South Main StreetWest Hartford, CT 06107 Website: https://www.WestHartfordCT.gov P. 860-561-7500 | F. 860-561-7400 | H. M-F, 8:30A-4:30P Assessment, Registrars, Tax, and Town Clerk have alternate hours. Please visit each department's web page for specific hours.