Structural maintenance of sidewalks in the public Right of Way are the responsibility of the Town of West Hartford. Per Town ordinance, removal of snow and ice from public sidewalks is the responsibility of the abutting property owner. Snow and ice must be removed from the sidewalk within 12 hours after the storm or sunrise, whichever is later.
To report a snow clearing violation, please call the West Hartford Police Department at 860-523-5203.
To report a structural sidewalk issue, please use the online Citizens complaint portal or call the West Hartford Engineering Division at 860-561-7540.