COVID-19

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• Phase 3 of Connecticut reopening begins October 8, 2020.
• Cornerstone Pool reopens. Read more for COVID guidelines. 
• Leisure Services updates.
• New travel patterns in West Hartford Center and Blue Back Square to make room for expanded outdoor dining.
• On-street overnight parking permitted until September 30 without an omit.
• Library offers curbside pickup.

As of August 3rd, Town buildings such as Town Hall reopened for in-person transactions by appointment only. These appointments are for critical needs that can only be accomplished in-person.

Drop-in visits are not permitted.  Outside doors will remain locked. All town departments continue to operate, providing services to residents and businesses, while the physical building is closed to the public. Most transactions can be conducted via the town’s website, by phone, email and postal mail.

Upon arrival, visitors with an appointment can expect the following:

• Be greeted outside by a staff person from the department you are visiting
• Be required to wear a face covering
• Given some hand sanitizer
• Be asked if he/she has traveled outside of Connecticut in the last 14 days? If so, where?
• Asked to complete a health screening form with their own pen. Questions will include:
• Have you had an exposure of more than 10 minutes and closer than 6 feet to a person who had a test confirmed diagnosis of COVID-19 in the previous 14 days?
• Have you had close contact with or cared for someone diagnosed with COVID-19 within the last 14 days?
• Have you experienced any cold or flu-like symptoms in the last 14 days (fever, cough, shortness of breath, chills, muscle pain, headache, or new loss of taste or smell)?

Visitors answering ‘yes’ to any of the above questions, will not be permitted access into the building and will be given an alternate manner in which to complete the transaction.

Once inside the building, visitors will be escorted to the intended destination.

“The COVID-19 global pandemic has drastically changed how we conduct our business for the foreseeable future.  The safety of our employees and customers is paramount and is the primary consideration of all our actions,” said Town Manager Matt Hart.

“On behalf of the Town Council, we are glad to be able to open our buildings for critical services that can only be conducted in-person,” said Mayor Shari Cantor. “We are proceeding with each step cautiously to ensure we are doing the right thing at the right time.”

West Hartford's Community Advisory Notification System enables us to reach you with critical information quickly. You choose where and how you will receive time-sensitive information: your home phone, cell phone, business phone, email, text messages, hearing-impaired receiving devices, and more. Click here to get started. 

Food Pantry - The Food Pantry is now operating a curbside distribution outside the main entrance of Town Hall on:
Tuesday 3:30–5:30PM, 
Wednesday 9:00–11:00AM,
and Friday 10:00AM-12:00PM. 

Food Donation - Small amounts of food may be dropped off at Town Hall during the times listed above. To arrange for a large donation drop-off, please contact Suzanne Oslander at 860-561-7580 or email SuzanneO@westhartfordct.gov to arrange for a scheduled time. Visit our Food Pantry web page to see the list of the most needed non-perishable food.

Find out more information on grocery stores hours and delivery service, SNAP (food stamps), and Fern Street backpack program http://www.westhartfordlibrary.org/services/food_programs.asp

The West Hartford Fire Department keeps an updated database of residents that would need, perhaps, more assistance should an incident occur at their residence. Please complete the online Special Needs Registry form. 

People want to know how they can help. Please use this Volunteer Form to help us collect contact information. We are monitoring the needs of our community and will connect volunteers with assignments on an as-needed basis. 

Donate food or funds to the West Hartford Food Pantry or The Town That Cares. Food donations may be dropped off at a tent at Town Hall's main entrance (near flagpole) during the times below. 

Tuesday, 3:30PM-5:30PM
Wednesday, 9:00AM - 11:00PM
Friday, 10:00AM-12:00PM

Please contact Suzanne Oslander, 860-561-7580 at the food pantry for large donations so that we can make special arrangements.

Click here to make a donation online or you can mail checks payable to The Town That Cares to:

West Hartford Town Hall
50 South Main Street, Room 130
West Hartford, CT 06107