Common FAQs about connecting to Fortinet VPN. If you find a solution to your issue, please submit a helpdesk ticket.
Infrastructure: The foundation of any Enterprise is a stable, secure infrastructure, capable of handling the daily tasks required of both today and tomorrow.
Technical Support: A computer is only a useful tool when it works properly. Our goal is to respond to helpdesk tickets in a timely manner so impacts are minimal. We proactively replace equipment to limit downtime and use documented standard operating procedures (SOPs) to address every contingency.
Application & Integration: Only relevant applications designed around end-user needs will be deployed, with emphasis on best practice and industry standard norms. We will follow benchmarks to ensure users have a consistent experience that enhances productivity, not detracts from it.
Information Cognizance: We live in the information age and believe that all end-users should have the necessary skills to gather viable, reliable information across many different resources in an ethical, safe manner.
For those of you working remotely there is a responsibility to protect the town enterprise environment and town data you access. We have put together guidelines to help you understand what you need to do.
Passwords expire every 210 days. Read more on the guidelines required for a secure password.
Training videos on how to use Microsoft Teams. Explore more at Microsoft Teams help & learning
Download the Quick Start guides for o365
Addresses known town-wide issues, troubleshooting steps, and common questions for Two-Step login (Duo).
Be alert for phishing email and online scams that may use the current crisis to encourage opening suspicious files or links.
Protect yourself and your devices.
To register your town ID badge for the first time, follow these instructions.
Tips on voicemail and using your telephone.
We're serious! Here's why a simple restart of your computer is the first step in troubleshooting and could and save you a call or ticket to helpdesk!
YOUR drive explained here!
We do! Click for more details.
Instructions to call forward your desk phone to another number.
Monday - Friday
7:30 AM - 4:30 PM
West Hartford Town Hall
50 South Main Street, Room 409
West Hartford, CT 06107