A computer is only a useful tool when it works properly. Our goal is to respond to helpdesk tickets in a timely manner so impacts are minimal. We proactively replace equipment to limit downtime and use documented standard operating procedures (SOPs) to address every contingency.
Only relevant applications designed around end-user needs will be deployed, with emphasis on best practice and industry standard norms. We will follow benchmarks to ensure users have a consistent experience that enhances productivity, not detracts from it.
We want to help you as quickly as possible, so please submit a helpdesk ticket for all your IT needs. Tickets are routed directly to IT staff inboxes for better management and we need all requests documented. Please be as descriptive as possible in your ticket(s) and be sure to include a home contact number. If you have an emergency and cannot submit a ticket online, or if you have forgotten your username and/or password, please call 860-561-6636 and press option 2.
Be sure you have submitted a helpdesk ticket requesting VPN with the Department of Information Technology prior to installing. Instructions for VPN and Remote Desktop(*All Library Staff should contact Gen Francis for VPN access).
The Town uses Cisco WebEx for online meetings, video conferencing, screen sharing, and webinars. You can have up to 100 people on one conference/video call. Please submit a helpdesk ticket so we can send you instructions.
Press STAR (*)
When you hear greeting Enter your ID (your extension) followed by #
Enter your pin followed by #
(*If you make a mistake on your pin, listen to the prompts. It will ask you to re-enter your ID (extension) first, before attempting the pin again. If you fail more then 3 times the system will lock you out. Don't panic! Wait 30 minutes before trying again.)
You can then follow the prompts to listen to new messages or Press 4 for setup options and change your greeting. Follow the prompts to re-record your Standard greeting or setup an Alternate greeting. The Unity Flow Chart can help guide you through these options.
CALL FORWARD YOUR DESK PHONE TO CELL/HOME PHONE
From your Cisco desk phone, press the softkey that says either CFwdALL or Forward All, and enter your full 10 digit cell phone or home telephone number, including the 9. For example, 98605617500. Your phone display will then say "Forwarded to ...." To cancel the call forward, simply pres the CFwdALL or Call Forward softkey again. If you are not able to get into the building to call forward your phone, please follow these instructions to access the self portal.
If you have any trouble with call forwarding or logging into the self portal, submit a helpdesk ticket and be sure to include your extension and the forwarding telephone number.