Information Technology

The Information Technology Department is responsible for the Town's technology infrastructure.

OUR MISSION

Infrastructure: The foundation of any Enterprise is a stable, secure infrastructure, capable of handling the daily tasks required of both today and tomorrow.

Technical Support: A computer is only a useful tool when it works properly. Our goal is to respond to helpdesk tickets in a timely manner so impacts are minimal. We proactively replace equipment to limit downtime and use documented standard operating procedures (SOPs) to address every contingency.

Application & Integration: Only relevant applications designed around end-user needs will be deployed, with emphasis on best practice and industry standard norms. We will follow benchmarks to ensure users have a consistent experience that enhances productivity, not detracts from it.

Information Cognizance: We live in the information age and believe that all end-users should have the necessary skills to gather viable, reliable information across many different resources in an ethical, safe manner.

Resources

Technology Documents

All new hires are required to sign our "Acceptable Use Policy" electronically in order for the Department of Information Technology to create your new West Hartford domain account and town email address. If you have yet to receive and sign this document from the IT department, please call 860-561-6636 prior to your start date and provide us with a personal email address for us to send you the document.

HelpDesk

Submit your request online using our Helpdesk Direct feature, or in an emergency, call Helpdesk at 860-561-6636. Whatever method you use, please provide contact information, a description of your problem, the location of the computer(s), and any other information that will assist us in assessing the problem. The appropriate staff person will be assigned to respond to your need in a timely manner. Helpdesk instructions.

Instructions to Install VPN

Add Email to Your Mobile Device

Please note that any device linked to the town’s email system can not only be remotely wiped, but it will automatically be wiped if the PIN is entered wrong too many times.

Access the "add [email] account" function on your personal cell phone, iPad or tablet, and configure the account using the information provided below:

Account type is: Microsoft Exchange

Enter your Town email address. E.g. Jane.Public@WestHartfordCT.gov

Enter the password you use to login to your computer at work.

Description: you can leave as “Exchange” or rename to “Work Email,” etc.

Server is: mail.westhartford.org

Domain is: westhartford or westhartford.org

Username: your username when logging to your computer at work. (Please note, Android users may need to add a \ before username. Ie: \username, or if there is no Domain field, username will be westhartford\username).

Enable mail, contacts, calendars, reminders as appropriate.

You will be prompted to create a PIN that is at least 4 digits long.

Email will begin to filter in.

Email Access from Outside

Voicemail Setup

Tech Tips

Tips for Cyber Safety at Work

Protect yourself and your devices.

Cisco WebEx & Conference Calls

Instructions for conference calls with your cisco phone and setting up a virtual meeting with Cisco WebEx.

Copy Machines

To register your town ID badge for the first time, follow these instructions.

FAQs about Phones

Tips on voicemail and using your telephone.

Password Policy

Passwords expire every 210 days. Read more on the guidelines required for a secure password.

Have you restarted your computer?

We're serious! Here's why a simple restart of your computer is the first step in troubleshooting and could and save you a call or ticket to helpdesk!

What's my "Y" drive?

YOUR drive explained here!

Do we have an Intranet?

We'll tell you where you can find the Intranet folder for town resources and useful links.

Call Forward Your Desk Phone

Instructions to call forward your desk phone to another number.

Office Hours

Monday - Friday
8:30 AM to 4:30 PM

Contact Information

West Hartford Town Hall
50 South Main Street, Room 409
West Hartford, CT 06107
Phone: 860-561-6636

Staff Directory