Information Technology

The Information Technology Department is responsible for the Town's technology infrastructure.

OUR MISSION

Infrastructure: The foundation of any Enterprise is a stable, secure infrastructure, capable of handling the daily tasks required of both today and tomorrow.

Technical Support: A computer is only a useful tool when it works properly. Our goal is to respond to helpdesk tickets in a timely manner so impacts are minimal. We proactively replace equipment to limit downtime and use documented standard operating procedures (SOPs) to address every contingency.

Application & Integration: Only relevant applications designed around end-user needs will be deployed, with emphasis on best practice and industry standard norms. We will follow benchmarks to ensure users have a consistent experience that enhances productivity, not detracts from it.

Information Cognizance: We live in the information age and believe that all end-users should have the necessary skills to gather viable, reliable information across many different resources in an ethical, safe manner.

How do I login to Help Desk?

Submit your request online or if your request is an emergency, call Help Desk at 860-561-6636, press option 2. Whichever method you use, please provide contact information, a description of your problem, the location of the computer(s), and any other information that will assist us in assessing the problem. The appropriate staff will be assigned to your ticket and respond in a timely manner.

Below is an image of the homescreen on our Help Desk website for reference.

New User - Configure MFA for Outlook

Instructions to Install VPN, DUO, Using Remote Desktop

Be sure you have submitted a helpdesk ticket requesting VPN with the Department of Information Technology prior to installing.

Follow these steps in order for installation

1. Install DUO - DUO Multifactor Authentication Instructions & FAQs

2. Install VPN Client - Instructions for VPN

3. Remote Desktop - Instructions to remote into your work computer

Email Access from Outside

Add Email to Your Mobile Device

Voicemail Setup

Tech Tips, FAQs, Recommended Reading

Working Remotely and Securely

For those of you working remotely there is a responsibility to protect the town enterprise environment and town data you access. We have put together guidelines to help you understand what you need to do.

Password Policy

Passwords expire every 210 days. Read more on the guidelines required for a secure password.

Microsoft Teams Training (opens in new window/tab)

Training videos on how to use Microsoft Teams. Explore more at Microsoft Teams help & learning

Office 365 Training

Download the Quick Start guides for o365

Known issues and troubleshooting for Two-Step Login (Duo) (opens in new window/tab)

Addresses known town-wide issues, troubleshooting steps, and common questions for Two-Step login (Duo).

Phishing Emails & Online Scams

Be alert for phishing email and online scams that may use the current crisis to encourage opening suspicious files or links.

Cybersecurity Awareness

Protect yourself and your devices.

Copy Machines

To register your town ID badge for the first time, follow these instructions.

FAQs about Phones

Tips on voicemail and using your telephone.

Have you restarted your computer?

We're serious! Here's why a simple restart of your computer is the first step in troubleshooting and could and save you a call or ticket to helpdesk!

What's my "Y" drive?

YOUR drive explained here!

Do we have an Intranet?

We do! Click for more details.

Call Forward Your Desk Phone

Instructions to call forward your desk phone to another number.

Office Hours

Monday - Friday
7:30 AM - 4:30 PM

Contact Information

West Hartford Town Hall
50 South Main Street, Room 409
West Hartford, CT 06107
Phone: 860-561-6636

Staff Directory