Main Menu

Explore More

West Hartford

Information Technology

The Information Technology Department is responsible for the Town's technology infrastructure.

 
Laptop

OUR MISSION

Infrastructure: The foundation of any Enterprise is a stable, secure infrastructure, capable of handling the daily tasks required of both today and tomorrow.

Technical Support: A computer is only a useful tool when it works properly. Our goal is to respond to helpdesk tickets in a timely manner so impacts are minimal. We proactively replace equipment to limit downtime and use documented standard operating procedures (SOPs) to address every contingency.

Application & Integration: Only relevant applications designed around end-user needs will be deployed, with emphasis on best practice and industry standard norms. We will follow benchmarks to ensure users have a consistent experience that enhances productivity, not detracts from it.

Information Cognizance: We live in the information age and believe that all end-users should have the necessary skills to gather viable, reliable information across many different resources in an ethical, safe manner.

Tech Tips, FAQs, Guides
Copier

To register your town ID badge for the first time, follow these instructions. 

change password

Passwords expire every 210 days. Read more on the guidelines required for a secure password. 

Restarting Computer

We're serious! Here's why a simple restart of your computer is the first step in troubleshooting and could and save you a call or ticket to helpdesk! 

 

 

Office Hours

Monday - Friday
7:30 AM - 4:30 PM

Contact Information

West Hartford Town Hall
50 South Main Street, Room 409
West Hartford, CT 06107
Phone: 860-561-6636

Staff Directory

Information Technology

Phone Numbers:
Work: 860-561-6636

Help Desk

Phone Numbers:
Work: 860-561-6636

Jared Morin

Job Title: Chief Information Officer
Email:
Phone Numbers:
Work: 860-561-6693

Sean Nagel

Job Title: Information Technology Manager
Email:
Phone Numbers:
Work: 860-561-6663

Jay Cathcart

Job Title: Network Engineer
Email:
Phone Numbers:
Work: 860-561-7587

Daniel Savelli

Job Title: Network Engineer
Email:
Phone Numbers:
Work: 860-561-7589

Erin Brown

Job Title: Information Technology Specialist
Email:
Phone Numbers:
Work: 860-561-7586

Amy Truskoski

Job Title: Lead Secretary
Email:
Phone Numbers:
Work: 860-561-7585
org chart