Information Technology
The Information Technology Department is responsible for the Town's technology infrastructure.
OUR MISSION
Infrastructure: The foundation of any Enterprise is a stable, secure infrastructure, capable of handling the daily tasks required of both today and tomorrow.
Technical Support: A computer is only a useful tool when it works properly. Our goal is to respond to helpdesk tickets in a timely manner so impacts are minimal. We proactively replace equipment to limit downtime and use documented standard operating procedures (SOPs) to address every contingency.
Application & Integration: Only relevant applications designed around end-user needs will be deployed, with emphasis on best practice and industry standard norms. We will follow benchmarks to ensure users have a consistent experience that enhances productivity, not detracts from it.
Information Cognizance: We live in the information age and believe that all end-users should have the necessary skills to gather viable, reliable information across many different resources in an ethical, safe manner.
- How do I login to Help Desk?
- New User - Configure MFA for Outlook
- Instructions to Install VPN, DUO, Using Remote Desktop
- Email Access from Outside
- Add Email to Your Mobile Device
- Voicemail Setup
How do I login to Help Desk?
New User - Configure MFA for Outlook
Instructions to Install VPN, DUO, Using Remote Desktop
Email Access from Outside
Add Email to Your Mobile Device
Voicemail Setup
Tech Tips, FAQs, Recommended Reading
![VPN client image]([{"url":"https://resources.finalsite.net/images/f_auto,q_auto,t_image_size_1/v1708705716/westhartfordctgov/o9lg0u0icdtjpf58er4m/VPN-Image.jpg","width":256},{"url":"https://resources.finalsite.net/images/f_auto,q_auto/v1708705716/westhartfordctgov/o9lg0u0icdtjpf58er4m/VPN-Image.jpg","width":424}])
Common FAQs about connecting to Fortinet VPN. If you find a solution to your issue, please submit a helpdesk ticket.
![open laptop in a coffee house]([{"url":"https://resources.finalsite.net/images/f_auto,q_auto,t_image_size_1/v1689163493/westhartfordctgov/aki3mntk5mce9aw1sg9e/working-remote.jpg","width":256},{"url":"https://resources.finalsite.net/images/f_auto,q_auto,t_image_size_2/v1689163493/westhartfordctgov/aki3mntk5mce9aw1sg9e/working-remote.jpg","width":512},{"url":"https://resources.finalsite.net/images/f_auto,q_auto,t_image_size_3/v1689163493/westhartfordctgov/aki3mntk5mce9aw1sg9e/working-remote.jpg","width":800},{"url":"https://resources.finalsite.net/images/f_auto,q_auto,t_image_size_4/v1689163493/westhartfordctgov/aki3mntk5mce9aw1sg9e/working-remote.jpg","width":1200},{"url":"https://resources.finalsite.net/images/f_auto,q_auto,t_image_size_5/v1689163493/westhartfordctgov/aki3mntk5mce9aw1sg9e/working-remote.jpg","width":1600},{"url":"https://resources.finalsite.net/images/f_auto,q_auto,t_image_size_6/v1689163493/westhartfordctgov/aki3mntk5mce9aw1sg9e/working-remote.jpg","width":2200}])
For those of you working remotely there is a responsibility to protect the town enterprise environment and town data you access. We have put together guidelines to help you understand what you need to do.
![change password]([{"url":"https://resources.finalsite.net/images/f_auto,q_auto,t_image_size_1/v1623338975/westhartfordctgov/zfhnckmu1nfipgpuhqrq/changepswd.png","width":256},{"url":"https://resources.finalsite.net/images/f_auto,q_auto,t_image_size_2/v1623338975/westhartfordctgov/zfhnckmu1nfipgpuhqrq/changepswd.png","width":512},{"url":"https://resources.finalsite.net/images/f_auto,q_auto/v1623338975/westhartfordctgov/zfhnckmu1nfipgpuhqrq/changepswd.png","width":600}])
Passwords expire every 210 days. Read more on the guidelines required for a secure password.
![MS Teams Icon]([{"url":"https://resources.finalsite.net/images/f_auto,q_auto,t_image_size_1/v1673268881/westhartfordctgov/zeawai5cjgpubba2b0em/teamsicon.jpg","width":256},{"url":"https://resources.finalsite.net/images/f_auto,q_auto/v1673268881/westhartfordctgov/zeawai5cjgpubba2b0em/teamsicon.jpg","width":405}])
Training videos on how to use Microsoft Teams. Explore more at Microsoft Teams help & learning
![office 365 logo]([{"url":"https://resources.finalsite.net/images/f_auto,q_auto,t_image_size_1/v1657045525/westhartfordctgov/v5pdgomfrpgcfr9lxerf/office365.jpg","width":256},{"url":"https://resources.finalsite.net/images/f_auto,q_auto,t_image_size_2/v1657045525/westhartfordctgov/v5pdgomfrpgcfr9lxerf/office365.jpg","width":512},{"url":"https://resources.finalsite.net/images/f_auto,q_auto/v1657045525/westhartfordctgov/v5pdgomfrpgcfr9lxerf/office365.jpg","width":752}])
Download the Quick Start guides for o365
![Image of Phishing email]([{"url":"https://resources.finalsite.net/images/f_auto,q_auto/v1628856662/westhartfordctgov/uytl0ycooh5iu9dzt2dv/phishing.jpg","width":200}])
Be alert for phishing email and online scams that may use the current crisis to encourage opening suspicious files or links.
![Online Services]([{"url":"https://resources.finalsite.net/images/f_auto,q_auto,t_image_size_1/v1576242837/westhartfordctgov/vn2f6vdx5sshkxryv1fi/OnlineSvcs.jpg","width":256},{"url":"https://resources.finalsite.net/images/f_auto,q_auto,t_image_size_2/v1576242837/westhartfordctgov/vn2f6vdx5sshkxryv1fi/OnlineSvcs.jpg","width":512},{"url":"https://resources.finalsite.net/images/f_auto,q_auto,t_image_size_3/v1576242837/westhartfordctgov/vn2f6vdx5sshkxryv1fi/OnlineSvcs.jpg","width":800},{"url":"https://resources.finalsite.net/images/f_auto,q_auto,t_image_size_4/v1576242837/westhartfordctgov/vn2f6vdx5sshkxryv1fi/OnlineSvcs.jpg","width":1200},{"url":"https://resources.finalsite.net/images/f_auto,q_auto,t_image_size_5/v1576242837/westhartfordctgov/vn2f6vdx5sshkxryv1fi/OnlineSvcs.jpg","width":1600},{"url":"https://resources.finalsite.net/images/f_auto,q_auto,t_image_size_6/v1576242837/westhartfordctgov/vn2f6vdx5sshkxryv1fi/OnlineSvcs.jpg","width":2200}])
Protect yourself and your devices.
![Copier]([{"url":"https://resources.finalsite.net/images/f_auto,q_auto/v1623326786/westhartfordctgov/f0x0nsurgmu2txxdrlsr/copier.jpg","width":175}])
To register your town ID badge for the first time, follow these instructions.
![phones]([{"url":"https://resources.finalsite.net/images/f_auto,q_auto,t_image_size_1/v1623326383/westhartfordctgov/wnaihg8k6igmr5dkjegv/phones.jpg","width":256},{"url":"https://resources.finalsite.net/images/f_auto,q_auto,t_image_size_2/v1623326383/westhartfordctgov/wnaihg8k6igmr5dkjegv/phones.jpg","width":512},{"url":"https://resources.finalsite.net/images/f_auto,q_auto/v1623326383/westhartfordctgov/wnaihg8k6igmr5dkjegv/phones.jpg","width":639}])
Tips on voicemail and using your telephone.
![Restarting Computer]([{"url":"https://resources.finalsite.net/images/f_auto,q_auto,t_image_size_1/v1623332076/westhartfordctgov/izgkpgqixmxkoflvvy2e/restarting.jpg","width":256},{"url":"https://resources.finalsite.net/images/f_auto,q_auto/v1623332076/westhartfordctgov/izgkpgqixmxkoflvvy2e/restarting.jpg","width":395}])
We're serious! Here's why a simple restart of your computer is the first step in troubleshooting and could and save you a call or ticket to helpdesk!
![Y Drive]([{"url":"https://resources.finalsite.net/images/f_auto,q_auto,t_image_size_1/v1623257267/westhartfordctgov/hwiybuijlksffkwc6rpc/YDrive.png","width":256},{"url":"https://resources.finalsite.net/images/f_auto,q_auto,t_image_size_2/v1623257267/westhartfordctgov/hwiybuijlksffkwc6rpc/YDrive.png","width":512},{"url":"https://resources.finalsite.net/images/f_auto,q_auto/v1623257267/westhartfordctgov/hwiybuijlksffkwc6rpc/YDrive.png","width":800}])
YOUR drive explained here!
![intranet]([{"url":"https://resources.finalsite.net/images/f_auto,q_auto/v1623325459/westhartfordctgov/prc7nzrotisxyc9c8qpg/townintranet.jpg","width":100}])
We do! Click for more details.
![Office Desk]([{"url":"https://resources.finalsite.net/images/f_auto,q_auto,t_image_size_1/v1575574235/westhartfordctgov/yhfajkjauvq5es4bfhoi/Office_Desk.jpg","width":256},{"url":"https://resources.finalsite.net/images/f_auto,q_auto,t_image_size_2/v1575574235/westhartfordctgov/yhfajkjauvq5es4bfhoi/Office_Desk.jpg","width":512},{"url":"https://resources.finalsite.net/images/f_auto,q_auto/v1575574235/westhartfordctgov/yhfajkjauvq5es4bfhoi/Office_Desk.jpg","width":800}])
Instructions to call forward your desk phone to another number.
Office Hours
Monday - Friday
7:30 AM - 4:30 PM
Contact Information
West Hartford Town Hall
50 South Main Street, Room 409
West Hartford, CT 06107
Phone: 860-561-6636
Staff Directory
Information Technology
Help Desk
