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Summer Refund and Waitlist Policies

 

West Hartford Leisure Services 2023 Summer Camp Refund and Cancellation Policy
 

Refund Request Timeframe Refund Amount Available
Refund requested between 2/1 – 4/30 10% processing fee deducted from refund (minimum $5)
Refund requested after 5/1 but up to and including 14 days before camp start date (i.e. camp begins on 6/22, refund request made by end of business on 6/8) 20% processing fee deducted from refund (minimum $5)

Refund requested between 13 - 4 business days of camp start date.

(i.e. Refund request must be made by noon on Tuesday for camps with a Monday start date)
30% processing fee deducted from refund (minimum $5)

Refund requested within 3 business days of camp start date.

(Business days are M-F until 4:30PM)

No refund available

 

Important Details
A full refund is automatic if a camp is cancelled.

Cancellation and refund requests must be made in writing (see deadlines above and facility email addresses below)

Elmwood Community Center – ecc@westhartfordct.gov
Leisure Services – leisureservices@westhartfordct.gov
Veterans Memorial – VMSR@westhartfordct.gov
Westmoor Park  - westmoorpark@westhartfordct.gov

In case of injury or hospitalization, a written refund request must be accompanied by a doctor’s note and Leisure Services staff will review the request. In general, refund requests must be made as soon as the child is unable to attend camp, as retroactive requests will not be considered.

 

West Hartford Leisure Services 2023 Summer Camp Waitlist Policy
 

Waitlist Timeframe Waitlist Action 

Up until 14 days before camp begins.

Facility will contact waitlist participants individually via email to fill open spots. Once contacted, you will have 24 hours to accept the spot and pay. Payment is necessary to secure a spot.

Within 13 days of camp start date Facility will open the spot on RecDesk and email the entire remaining waitlist. Enrollment will be first-come, first served.
Please make sure to confirm your email and phone number are up to date on RecDesk. Our primary means of communication regarding waitlist issues will be via email.
We understand that summer plans can change dramatically between February and June so we encourage families to add themselves to the waitlist if a program is full. We make every effort to quickly fill available openings but limited space and instructor availability make it unlikely we will be able to add additional sessions.