Summer Camp Refund and Cancellation Policy
West Hartford Leisure Services 2023 Summer Camp Refund and Cancellation Policy
| Refund Request Timeframe | Refund Amount Available |
|---|---|
| Refund requested between 2/1 – 4/30 | 10% processing fee deducted from refund (minimum $5) |
| Refund requested after 5/1 but up to and including 14 days before camp start date | 20% processing fee deducted from refund (minimum $5) |
|
Refund requested between 13 - 4 business day of camp start date. |
30% processing fee deducted from refund (minimum $5) |
|
Refund requested within 3 business days of camp start date. (Business days are M-F until 4:30PM) |
No refund available |
| Important Details |
|---|
| A full refund is automatic if a camp is cancelled. |
|
Cancellation and refund requests must be sent via email below by above deadline Elmwood Community Center – ecc@westhartfordct.gov |
| In case of injury or hospitalization, a written refund request must be accompanied by a doctor’s note and Leisure Services staff will review the request. In general, refund requests must be made as soon as the child is unable to attend camp, as retroactive requests will not be considered. Our primary means of communication regarding waitlist issues will be via email, please make sure your RecDesk email and phone number are updated. |
West Hartford Leisure Services 2023 Summer Camp Waitlist Policy
| Waitlist Timeframe | Waitlist Action |
|---|---|
|
Up until 14 days before camp begins. |
Facility will contact waitlist participants individually via email to fill open spots. Once contacted, you will have 24 hours to accept the spot and pay. Payment is necessary to secure a spot. |
| Within 13 days of camp start date | Facility will open the spot on RecDesk and email the entire remaining waitlist. Enrollment will be first-come, first served. |
| Please make sure to confirm your email and phone number are up to date on RecDesk. Our primary means of communication regarding waitlist issues will be via email. |
| In case of injury or hospitalization, a written refund request must be accompanied by a doctor’s note and Leisure Services staff will review the request. In general, refund requests must be made as soon as the child is unable to attend camp, as retroactive requests will not be considered. Our primary means of communication regarding waitlist issues will be via email, please make sure your RecDesk email and phone number are updated. |
PLEASE NOTE: These refund/waitlist policies are for summer camps only. For information on general program policies, please visit the Leisure Services website.