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West Hartford

Refund, Cancellation, Waitlist Policies

Refund & Cancellation Policy

Programs

Please sign up early to avoid classes being cancelled due to low enrollment.

  1. Full refunds will be automatic if a session is cancelled.
  2. Cancellations and refund requests must be made (3) business days before the program begins.
  3. All refund requests must be made in writing.
  4. Refunds will not be given after a program has begun.
  5. A 10% processing fee will be deducted from all refunds (minimum $5.00).
  6. In case of injury, a written refund request must be accompanied by a doctor’s note.
  7. No refunds will be given on trips, special events, season tickets and/or passes.

Summer camp

  1. Refund requested between 2/1-4/30: 10% processing fee deducted from refund (minimum $5)
  2. Refund requested on or after 5/1 but up to and including 14 days before camp start date: 20% processing fee deducted from refund (minimum $5)
  3. Refund requested between 13-4 business days of camp start date: 30% processing fee deducted from refund (minimum $5) (i.e. Request must be made by end of business Tuesday for camps with a Monday start date)
  4. Refund requested within 3 business days of camp start date No refund available.

(Business days are Monday-Friday, until 4:30 pm)

Full refunds will be automatic if a session is cancelled.

In case of injury or hospitalization, a written refund request must be accompanied by a doctor’s note and Leisure Services staff will review the request. In general, refund requests must be made as soon as the child is unable to attend camp as retroactive requests will not be considered

Cancellations and refund requests must be sent via email below by the deadlines listed above.

Elmwood Community Center – ecc@westhartfordct.gov
Leisure Services – leisureservices@westhartfordct.gov
Veterans Memorial – VMSR@westhartfordct.gov
Westmoor Park – westmoorpark@westhartfordct.gov

WAITLIST POLICY

Timeframe

Up until 14 days before camp begins.

 

 

 

Up until 14 days before camp begins.

policy

Facility will contact waitlist participants individually via email to fill open spots. Once contacted, you will have 24 hours to accept the spot and pay. Payment is necessary to secure a spot.

 

Facility will open the spot on RecDesk and email the entire remaining waitlist. Enrollment will be first-come, first served.

We understand that summer plans change dramatically between February and June so we encourage families to add themselves to the waitlist of a program is full. We make every effort to quickly fill available openings but limited space and instructor availability make it unlikely we will be able to add additional sessions.