Online Forms, Licenses & Permits
- Alarm Information & Registration Form
- Care Card Application
- Case Reports & Accident Reports
- Citizens Complaints Form
- Fingerprint Cards
- Application to Solicit
On average the West Hartford Police Department responds to 6,000 false alarm calls each year. These false alarms are a drain on the resources of the department and take officers away from other duties, which may also delay a police response in a real emergency.
Per section 44-10 of Code of the Town of West Hartford each alarm owner is allowed three (3) false burglar alarms in a calendar year. After the third alarm business and homeowner's will be fined $120 for each false alarm.
Residents can download and return this form to notify the police department of your address and alarm monitoring company. Please be sure you maintain a current list of key holders with your alarm company.
This chapter also requires that after the second false alarm in any calendar year, the police department send a written order to the subscriber instructing the subscriber to:
- Have the alarm system inspected by an alarm business.
- Review alarm procedures with all employees (if the premises is a business) or members of the household (if the premises is a residence).
- Within five (5) days after this order is sent, the subscriber shall forward to the Police Chief, or, in cases involving fire alarms, the Fire Chief, proof that the alarm system has been inspected and is in good working order.
Businesses should remember to periodically update a key holder sheet and return it to:
West Hartford Police Department
103 Raymond Road
West Hartford, CT 06107
This information allows the police to quickly contact employees with keys to the business in the event of an emergency.
* PLEASE NOTE - Burglar alarm owners are allowed 3 free false alarms per calendar year, and are charged $120 for each alarm thereafter. Registering your new system allows 6 months exemption from false alarms.
The West Hartford Police Department now offers an identification card program called CareCard (application). The identification cards can be used for identification purposes in the event that a child goes missing or can be used to identify family members with critical medical or psychological conditions such as Alzheimer's Disease, Autism, Diabetes, Depression, Schizophrenia, Chronic Seizures, etc. The cards can be customized to the family's preference and can include name, date of birth, address, photograph, medical conditions, important subjective information, hospital choice, and emergency contact information. These cards will help first responders care for your loved one in a safe, effective, and compassionate fashion.
- The CareCard is for all ages
- There is no cost for this service
- Example of CareCard is below
- Click here for an application
The West Hartford Police Department can provide you with copies of your Police Reports and Accident Reports. Police and Accident Reports can be obtained from our Records Division inside the main lobby of the Police Department, located at 103 Raymond Rd, West Hartford, CT 06107. The operating hours of the Records Division are Monday through Friday 8:00 AM- 4:00 PM. The Records Division is closed on holidays.
Copies of accidents/reports can be picked up in person for a charge of 50 cents per page. The reports are usually available 5-7 business days after the incident. You may request copies to be mailed. There is an additional $1.00 charge if mailed. Please send or drop off Freedom Of Information Act (FOIA) requests to the Records Supervisor at 103 Raymond Road, West Hartford, CT 06107
Another service provided for those looking to obtain Accident Reports is by going to the website www.buycrash.com. This is an online program that will allow you to access your accident report.
The West Hartford Police Department will investigate and take appropriate action on citizen complaints in writing, by telephone or in person any time of day or night to any member of this department. Complaint forms are available in English in all locations.
Please contact the West Hartford Police Dept. at 860-523-5203 or email firstname.lastname@example.org with any questions.
You may download the form (English or Spanish) and read our policy below:
Complaint forms can also be picked up at the following locations:
West Hartford Police Department 103 Raymond Rd. West Hartford, CT 06107
Town Hall, Mayor's Office and Town Manager's Office 50 South Main St. West Hartford, CT 06107
Bishop's Corner Library 15 Starkel Rd. West Hartford, CT 06117
Faxon Branch Library 1073 New Britain Ave. West Hartford, CT 06110
Noah Webster Library 12 South Main St. West Hartford, CT 06107
Fingerprinting (for employment, adoption, financial institutions, etc.) is available for a fee of $10.00 per card individuals who live or work in West Hartford ONLY. The fee is $10.00 per card. Fingerprint cards can be supplied if needed. They can also be obtained from the requesting agency. We cannot provide fingerprints for citizenship or for naturalization purposes. These must be taken by INS. We do not provide Live Scan fingerprinting.
Fingerprinting is by appointment only. Please call 860-570-8800, leave a message and we will return your call Monday - Friday to arrange a mutually agreed appointment.
Please visit the Records Division webpage for contact information.
Canvas or Sell House to House Solicitation - It shall be unlawful for any person to solicit funds, sell or offer for sale or solicit orders for any goods, wares or other merchandise from house to house within the corporate limits of the Town of West Hartford without first obtaining a certificate of registration from the Chief of Police. Each organization must complete the organization application for a fee of $5.00, which will be valid for one year, and individuals soliciting under the organization must complete the individual application for a fee of $5.00. Applications and payment (cash or check), must be dropped off at the Records Division, Mon - Fri 8 am - 4 pm. If you have any questions, please call Records at 860-570-8800.
West Hartford Town Code, Chapter 75. Entertainment Licenses requires that any business wishing to have live or pre-recorded amplified musical performances, and or dancing to live or pre-recorded amplified music or song, either by patrons or by performers for the benefit of an audience of two or more persons, obtain a permit from the West Hartford Police Department. There is no fee for this license and the license does not expire. The license will remain active so long as the conditions to retain it as noted in the ordinance are maintained. The license is non-transferable to another business or owner. Below are the necessary forms required. You may also pickup the following documents at the Records Division, Monday through Friday 8 AM - 4PM. Located at 103 Raymond Rd. West Hartford, CT 06107.
Obtaining a Permit to Carry Pistols and Revolvers - It is recommended that prior to filing an application; any prospective recipient should review and familiarize himself/herself with all laws pertaining to every aspect of safe and legal firearm ownership/possession. The following forms explain the process of filing for an application and the necessary requirements which must be satisfied.
Sale of food from any food truck vendor defined in section 177-2 of the West Hartford Town Code will need to obtain a Food License with the West Hartford Police Dept. The application fee is $200 per year. Please review all documents below and submit the completed application and payment to the Records Division in person, Monday - Friday 8am - 4pm. If you have any questions please call the Records at 860-570-8800.
The West Hartford Police Department offers residents an online system to obtain parking omits for overnight parking. This is available to residents who are unable to park in their driveways or parking areas, allowing them to park on the street without receiving a ticket.
Currently in West Hartford overnight on-street parking is not allowed between the hours of 2 a.m. and 5 a.m. Cars parked on the street overnight are subject to a ticket. Occasionally a resident may not have access to their driveway due to repair, or they may have out of town guests and do not have sufficient parking and they need to contact the police department to gain an exception or ‘omit’. The Police Department will grant as a courtesy an omit to park on the street for up to 3 days for this purpose.
In 2015 public safety dispatchers took over 18,000 calls from residents requesting a parking omit, often taking away from more important calls. This new system will allow residents to obtain an omit directly through the Town’s website without having to call the police station. Residents will be able to maintain an account with their own vehicles and be able to track their existing and past omits. Police officers will have direct access to the system in their police cruisers to see if a vehicle has a valid omit before issuing a ticket. Additionally there are safeguards built into the system to help avoid abuse of the overnight parking rules.
Questions regarding the system may be addressed to Larry Niland at LNiland@WestHartfordCT.gov or at 860-570-8990.
If you have received a ticket, go to Parking Enforcement to learn more about your options.
To protest a ticket, please complete the Ordinance Violation Objection Statement form