Effective Date: October 1, 2026
1. Purpose
This policy establishes requirements for the proper use, care, storage, and curbside presentation of residential refuse and recycling carts used for the Town of West Hartford's ("Town") automated collection program.
Proper cart use helps ensure safe, efficient collection, prevent litter, and maintain clean, orderly streets.
2. Cart Ownership and Provision
Residential refuse and recycling carts are the property of All American Waste (AAW), the Town's contracted waste and recycling materials service provider.
AAW provides each residential unit with one (1) refuse cart and one (1) recycling cart in the available 45-gallon, 65-gallon, and 95-gallon sizes, as selected by the property owner.
AAW offers yard waste carts for purchase.
AAW is responsible for cart inventory, repair, and replacement in accordance with the Town's waste and recycling materials service agreement.
Property owners may request additional carts, subject to the rates as outlined in the following;
3. Property Owner Responsibility
Property owners are responsible for the proper use, care, storage, security, and curbside presentation of the carts assigned to their residence.
Property owners shall:
- Use each cart only for its intended refuse, recycling, or yard waste purpose.
- Keep carts reasonably clean and in good condition.
- Take reasonable precautions to prevent carts from being lost, stolen, vandalized, or damaged.
- Do not paint, modify, drill, or otherwise alter a cart without authorization.
- Store carts in a safe location when not being used for collection.
- Remove carts from the curb or collection area promptly after collection.
4. Curbside Presentation
Carts must be properly presented for collection. Property owners shall:
- Place carts at the curb off the street on level ground.
- Keep the lid completely closed.
- Place all material inside the cart; do not place material on top of or beside the cart unless specifically authorized for collection.
- Do not overfill or pack the cart so tightly that the lid cannot close.
- Position the cart so the automated collection vehicle can safely access and service it.
- Keep carts from obstructing sidewalks, travel lanes, driveways, fire hydrants, storm drains, or other public infrastructure.
5. Refuse and Recycling Requirements
Property owners are responsible for placing controlled acceptable solid waste and recycling material in the correct cart and complying with the Town's waste and recycling requirements.
Refuse: Place only Controlled Acceptable Solid Waste in the refuse cart. Do not place prohibited materials in the cart.
Controlled Acceptable Solid Waste is acceptable solid waste that is (i) controlled or managed by the Town; (ii) generated at an Improved Property; (iii) collected by AAW. It does not include Recyclables, Food Waste, Yard Waste, or materials generated outside the Town's boundaries.
Recycling: Recycling is mandatory in West Hartford. Place only controlled, acceptable materials accepted through the Town's recycling program in the recycling cart. Do not place refuse or other prohibited materials in the recycling cart. Property owners are responsible for staying up to date on what materials are and are not accepted. The Town website provides up-to-date information.
Controlled Acceptable Recyclables are acceptable recyclables generated within the boundaries of the Town that are (i) controlled or managed by the Town; (ii) source separated from Trash by the generator; (iii) collected by AAW; (iv) not Hazardous Material, Radioactive Waste, Biomedical Waste, Exempt Waste, Bulky Waste, Yard Waste, Controlled Acceptable Solid Waste or any other material that has a reasonable possibility of adversely affecting the operation or useful life of any part of the recycling Facility to which AAW delivers such material.
Controlled acceptable solid waste and recyclable materials shall be separated as required by Town of West Hartford Code Chapter 94, including §§ 94-9 and 94-13, and applicable Town collection requirements.
AAW may not service carts containing prohibited materials or significant contamination, and they are subject to penalties.
6. Cart Damage, Loss, or Replacement
AAW shall replace carts that become non‑serviceable due to normal wear and tear at its expense.
AAW shall replace carts that become non-serviceable due to normal wear and tear at its expense.
The Town shall replace carts damaged by the Town in accordance with the terms of the Town’s waste and recycling materials service agreement.
If a third party other than the Town or its authorized collection contractor damages a cart, the property owner or resident is responsible for arranging and paying for the cart's repair or replacement. This includes damage caused by vehicles, private contractors, landscapers, snow-removal contractors, or other third parties.
Property owners should promptly report missing, damaged, or non-serviceable carts to the designated Town or AAW contact.
The Town and its collection contractor are not responsible for damage caused by third parties unrelated to the collection service.
7. Enforcement
Improper use of a cart or failure to comply with applicable waste and recycling requirements may result in the cart not being serviced and/or enforcement action authorized by West Hartford Code Chapter 94-13.
Nothing in this policy limits the Town's authority to enforce applicable ordinances, regulations, or collection requirements.
8. Questions and Service Requests
Property owners should contact All American Waste at 860-289-7850 regarding cart delivery, replacement, repair, size changes, additional carts, or collection-related concerns.