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West Hartford

Social Services

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Promoting independence, well-being and enhanced quality of life for West Hartford residents of all ages, through programs, services and individualized attention to residents in need. 

Social Services provides support services to residents experiencing financial, physical and psychosocial hardships. This is facilitated primarily through case management - the process through which case workers assess an individual's or family's needs, advise on the various options available, and help clients achieve the maximum level of self-determination.

Social Services directs its clients to professionals and organizations equipped with the expertise to offer meaningful assistance in the areas required. While many services are available through the division, additional assistance is provided through a system of networking, advocacy and referral efforts by case managers with other service providers. This coordinated approach provides clients with an enhanced quality of life and the potential for increased self-sufficiency and independence. 

News & Announcements

Food Resources Brochure

Immediate food assistance is available through various local community resources. Social Services has put together this brochure to help anyone in need of food assistance.

For additional assistance, or if you have questions please contact the Department of Social Services at 860-561-7560.

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Important Message for West Hartford Residents Receiving SNAP Benefits

Due to the ongoing federal government shutdown, the U.S. Department of Agriculture (USDA) has informed the State of Connecticut that SNAP benefits may not be available in November 2025 if the shutdown continues. If you currently receive SNAP benefits and still have funds on your card, please use them by October 31, 2025. After that date, cards may temporarily stop working until federal operations resume.

If you need food assistance, help is available.

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Resource Guide

If you or someone you care about is seeking detox, residential treatment for opioid use disorder, or needs other services, including assistance with housing, food, or transportation, here is a list of organizations and resources throughout and near West Hartford.

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How Can We Help You?

Adult and Family services

Employment Resources, Nutritional Resources, Financial Resources, Case Management, Mental Health Resources, Youth Services

 

 

Community development block grant

Administered by the US Department of Housing and Urban Development (HUD), provides federal grant funding to state and local governments

 

 

Disability Services

Senior Services, ADA Advocacy 

 

Food pantry

Food distribution, Make a food donation, Volunteer, Make a financial donation, Foodshare information

Hillcrest outreach center

HANOC helps families with limited economic means to become more financially independent and integrated into the schools and community by coordinating resources to meet their needs.

Housing rehabilitation 

The Housing Rehabilitation Program provides financial and technical assistance to eligible West Hartford homeowners.

panhandling

The Town of West Hartford has joined homelessness advocates and social service providers throughout the capital region to educate our communities about panhandling and provide resources to help those who panhandle.

prEVENTION

The West Hartford Prevention Council and Prevention Partnership promote optimal health and well-being by fostering community-wide events, activities, and awareness campaigns about the importance of promoting mental health and preventing substance misuse across the lifespan

 

Senior services

Social Services offers information and referrals to residents seeking knowledge about programs or services, or needing contact information regarding housing, financial programs, home care services, transportation or other programs.

 

Town that cares

Tax deductible donations to assist residents experiencing a crisis situation, utility bills, shelter costs, and other critical needs. Donate online today! 

 

Veterans services

Veterans assistance with tax relief, housing, education, employment, burial. Information regarding the WH Veterans Memorial

 

 

 

Volunteer services

 

 

Support and Crisis Telephone Numbers
  • Suicide & Crisis Lifeline - Dial 988
  • Crisis Services for Youth for Children under age 18 - Call 211
  • For Adults in distress who are 18 year of age or older, call 1-800-HOPE-135 or 211
  • For 24/7 Access to substance use treatment, including detox and transportation - Call 1-800-563-4086

Office Hours

Monday - Friday
8:30 AM to 4:30 PM

Contact Information

West Hartford Town Hall
50 South Main Street, Room 306
West Hartford, CT 06107
Phone: 860-561-7560
Fax: 860-561-7577