Senior Services

This fact sheet provided by the State of Connecticut is meant to help you understand the process of working with a homemaker companion agency in order to make the best decision for your specific needs.  To view the fact sheet click here.  The West Hartford Department of Social Services has additional guidance resources available upon request.  

The Division of Social Services Case Management Program assists residents over the age of 60 and people with disabilities to connect with community services that will increase a resident's safety, fulfillment, and independence in remaining in the community.  There is no charge for these services.

Social workers can make home visits or meet in the office with residents and their families to assess which programs or services would most help.  The older person's living situation, mobility, transportation, family support, financial resources, etc., are all considered when arriving at a plan that will provide the most independence, along with the assistance needed for quality of life and safety, for the resident to thrive.

West Hartford is here to help. We offer a wide variety of housing options and programs for residents that are elderly, disabled or low-income. Below are a few examples. Contact our office so we can help you find what is best for you or your loved one. Call 860-561-7561. 

Examples

Independent Apartments
Subsidized Apartments
Assisted Living
Retirement Communities
Skilled Nursing Facilities
Housing Rehabilitation Program 
Fair Housing (Landlord/Tenant Issues)
HUD Associated Rental Housing in CT

 

CT Department of Social Services

The Connecticut Department of Social Services (DSS) administers and delivers a wide variety of services to children, families, adults, people with disabilities and elders, including health care coverage, child support, long-term care and supports, energy assistance, food and nutrition aid, and program grants.

For more information, click on one of the links above or call DSS directly, 1-855-6-CONNECT (1-855-626-6632).

Energy Assistance

Through the Connecticut Energy Assistance Program (CEAP), households meeting income-eligibility guidelines  can receive grants to help with heating expenses during the winter season.
Community Renewal Team (CRT) partners with our department to offer a CRT Case Manager here in our Human Services office.  The CRT Case Manager is available by appointment only to process CEAP applications.

The Connecticut Energy Assistance Program officially begins on November 1st and ends at the end of April.  Appointments can be made as early as September.

For more information, or to schedule an appointment, call 860-560-5800.

Renter's Rebate

Residents who are receiving financial assistance from Social Security Disability or who are over 65 years of age, may be eligible for a rebate on their rent and utility expenses. The rebate program runs from May 1 through September 30 and is available to residents meeting state-specified income requirements.

Click here for more information regarding the program and to see the income guidelines.

For a list of paperwork needed for your appointment, please click here.

To schedule an appointment click here or call 860-561-7563.

The Town That Cares Fund

The Town of West Hartford’s Department of Human Services established the Town That Cares Fund in the early 1980’s. Since that time it has served as a unique resource to residents having emergency needs in paying for utility bills, food, clothing, shelter costs, medical expenses, including medical equipment and a variety of other needs. Each day there are town residents who find themselves needing financial support following a crisis or hardship. The cause might be the loss of a job, a serious illness, an untimely death, a disability or another type of unanticipated financial setback. All eligibility decisions are based on an application process that includes an interview between the resident and a Town social worker. Formal policies and procedures are in place to guide the social workers in making their decisions. During monthly meetings, designed for the purpose of program monitoring and quality control assurance, each case in which a payment has been made is reviewed by a committee of Human Services staff persons.

Holiday Programs

Each year the Town That Cares Fund provides subsidies to a variety of holiday season activities administered by the Town.  Please call the office for more information at 860-561-7561.

Tax Freeze & Assistance 

Tax relief programs administered by the West Hartford Assessment office. 

Medicare Savings Program 

CT Department of Social Services offers the Medicare Savings Program to help you pay for Medicare Part B premiums. Go to the DSS' website for further information. 

This state program is designed to safeguard people 60 years and older from physical, mental and emotional abuse, neglect and abandonment and/or financial abuse and exploitation. DSS social workers devise a plan of care aimed at assuring an elder's safety while preserving the person’s right of self-determination. Staff may help the person remain in the living situation he or she prefers, safeguard legal rights, prevent bodily injury or harm, determine service needs and then mobilize resources to provide necessary services. Click here for more information or call 1-888-385-4225.

Meals on Wheels  - These programs provide nutritious home-delivered meals to registered recipients. Some are for low-income elders with age and income restrictions; others serve without regard to financial circumstances. Costs vary by program, and most offer special dietary accommodations. Call individual programs listed below for more information.

 

Food Pantry - Social Services maintains a large food pantry. It depends on donations of food from our community - individuals, families, neighborhoods, schools and businesses - and provides nutritious food in times of need.  For information regarding the use of our food pantry, please call our office at 860-561-7561 or visit the West Hartford Food Pantry website.  

Foodshare Mobile Van - The West Hartford Food Pantry also partners with Foodshare to provide residents with fresh produce once a month.  Please click here for more information on the mobile Foodshare van, including locations and schedules.

SNAP Food Stamps - The Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps, is a Connecticut Department of Social Services program that helps low-income individuals and families afford the cost of food at grocery stores and farmers’ markets.  

West Hartford is a Screening Site for SNAP. We periodically host Foodshare Volunteers to screen and help process SNAP applications.  Eligibility into the Supplemental Nutrition Assistance Program is determined by income (click here for details on the program and required documents). A family’s gross monthly income must be below 185% of the FPL in order to be found eligible for the program (click here for eligibility guidelines). Expenses such as rent/mortgage and utilities are taken into consideration only after eligibility is determined. Expenses will help establish the monthly allotment for the benefit.

Call 860-561-7561 for a SNAP appointment at West Hartford Senior Center or Elmwood Community Center. Call FoodShare SNAP Outreach Team at 860-286-9999 x104 for information on other SNAP locations.

Residents who are receiving financial assistance from Social Security Disability or who are over 65 years of age, may be eligible for a rebate on their rent and utility expenses. The rebate program runs from May 1 through September 30 and is available to residents meeting state-specified income requirements.

Click here for more information regarding the program and to see the income guidelines.

For a list of paperwork needed for your appointment, please click here

To schedule an appointment click here or call 860-561-7563.

Click here and explore West Hartford's two Senior Centers.