The Town of West Hartford is dedicated to providing quality services, as established by Town policy makers, in a responsive and cost effective manner. This commitment to quality depends on a dedicated partnership between residents, elected officials and the employees of the Town.
Certain expectations and values are shared by all to ensure organizational excellence and service quality. They are:
GETTING CLOSE TO OUR CUSTOMERS
We encourage and promote communication between Town residents and all municipal employees by ensuring friendly, courteous, and responsive services. We further encourage and promote resident participation in the development and review of all Town services.
ENHANCING OUR PUBLIC IMAGE
We are committed to upholding the highest ideals of professionalism and integrity in performing our responsibilities. We will strive to promote and awareness and understanding of Town programs and services to Town residents, our peers, and other communities.
IMPROVING RELATIONS AMONG ALL EMPLOYEES
We are committed to promoting the well-being of employees through professional development, skill building programs, open lines of communication and encouraging organizational participation and teamwork.
BEING ON THE LEADING EDGE OF TECHNOLOGY
We recognize that in order to remain competent and to be leaders in our areas of specialty, we must be committed to incorporating appropriate technological advancements into our delivery of services.
COMMITTED TO LONG RANGE FISCAL AND ADMINISTRATIVE PLANNING
We are committed to a pro active approach to the issues and challenges confronting the community. We will utilize a wide range of forecasting models and tools to help ensure that the town will anticipate events and make informed decisions that will help shape the future.